We were involved of creating first fully automated store in Estonia based on Aiotex concept to create a fully automated store. The shop has an innovative self-service system, which allows the customers to successfully complete the purchase themselves. To enter, customer needs to identify themselves with Smart-ID, mobile-ID or mTasku, other people cannot enter the store during one visit. The customer can register the purchased goods at the self-service counter and pay with by card. In case of problems and questions, the shop also provides virtual assistant.
We can build and/or modify your e-commerce & self-service solutions to the maximum, contact us.
Our task was to create personalized authentications, which would be compliance with GDPR rules. Besides that, we provided virtual assistant module for clients (from the screen it is possible to contact with customer service with one click). In the store, there is video surveillance camera, which is collecting and giving statistics and analysis about the activities (customer amount, shopping bag check, shopping list).